Show/Hide

GP&L Updates Regarding COVID-19:

-The City of Garland is working with customers during these difficult times. Although Customer Service is not currently disconnecting for non-payment, we anticipate resuming collection related activities on or about June 15. We strongly encourage customers to contact Utility Customer Service at 972-205-2671 or CustServ@GarlandTX.gov to discuss their situation. Please include your service address and account number in any correspondence. 

-The Duckworth Utility Services Building is closed until further notice. In-person payments can be made at the Utility Payment Drive-Thru (717 W. State St.) from 8 a.m. to 6 p.m. Other utility payment options are also available.

-Social distancing keeps customers and GP&L employees safe.

-Find more coronavirus (COVID-19) updates on the City of Garland home page. 

 

Service Reliability

Print
Press Enter to show all options, press Tab go to next option
GP&L has excellent service reliability and consistently beats national averages.
  • GP&L reports an average of .15 interruptions per customer annually and an outage duration of only 8 minutes.
  • Nationally, these scores average .99 interruptions per customer and 60 minutes for length of outage.

GP&L employees work around the clock to ensure customers have the power they need. The utility is proactive in upgrading substations, constructing new electric lines, and maintaining existing lines.

GP&L Reliability Scores

Free viewers are required for some of the attached documents.
They can be downloaded by clicking on the icons below.

Acrobat Reader Download Acrobat Reader Flash Player Download Flash Player Windows Media Player Download Windows Media Player Microsoft Silverlight Download Microsoft Silverlight Word Viewer Download Word Viewer Excel Viewer Download Excel Viewer PowerPoint Viewer Download PowerPoint Viewer