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GP&L Updates Regarding COVID-19:

-The City of Garland is working with customers during these difficult times. Although Customer Service is not currently disconnecting for non-payment, we anticipate resuming collection related activities on or about June 15. We strongly encourage customers to contact Utility Customer Service at 972-205-2671 or CustServ@GarlandTX.gov to discuss their situation. Please include your service address and account number in any correspondence. 

-The Duckworth Utility Services Building is closed until further notice. In-person payments can be made at the Utility Payment Drive-Thru (717 W. State St.) from 8 a.m. to 6 p.m. Other utility payment options are also available.

-Social distancing keeps customers and GP&L employees safe.

-Find more coronavirus (COVID-19) updates on the City of Garland home page. 

 

How to Read Your Electric Meter

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Your electric meter measures the amount of electricity you use in kilowatt-hours. Some electric meters display numbers digitally and some have dials. For either type of meter, you can determine usage for a period of time by subtracting your previous reading from the new reading.

Reading Meters with Dials

The dials on your meter turn to track electric usage as electric current enters your home through the meter.

Most meters have five dials, while some have four. Every other dial moves counterclockwise. The reading for the five-dial meter below would be 15,964. The reading for the four-dial meter below would be 5,964.

Electric Meter

When the pointer is between two numbers, you should record the lower of the two numbers.

When the pointer is directly on a number (see above, the second dial from the left), look at the dial to the immediate right. If the pointer on the right-side dial has passed "0," then write down the number the pointer is on. If the pointer on the right-side dial has not passed "0," write down the next lowest number on the dial you are recording.

Meter Access Needed

The electronic-read water and electric meters installed by the City of Garland allow for remote meter reading each month. This means that meter readers do not physically access each of these meters monthly. However, City employees need to access the meters from time to time.

Please help us by making sure we can reach your electric meter and by keeping your water meter lid free from grass and other vegetation.