GP&L Updates Regarding COVID-19:

  • The City of Garland Utility Customer Service Department continues to work with customers who have fallen behind on their utility bills. Please be aware that termination notices have resumed and disconnects will begin the week of June 15. To avoid disruption of service, please contact Customer Service at 972-205-2671 or Please include your service address and account number in any correspondence. You can help your neighbors with their utility bills by contributing to Provide Aid in Dollars (PAID).
  • The Duckworth Utility Services Building is closed until further notice. In-person payments can be made at the Utility Payment Drive-Thru (717 W. State St.) from 8 a.m. to 6 p.m. Other utility payment options are also available.
  • Social distancing keeps customers and GP&L employees safe.
  • Find more coronavirus (COVID-19) updates on the City of Garland home page. 


Summer 2020 Energy Alerts

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ERCOT Energy Emergency Alert (EEA) Updates

ERCOT, or the Electric Reliability Council of Texas, manages the flow of electricity throughout most of Texas, including Garland. With growing demand for power across the state and tight generation reserves, ERCOT has identified a potential need to issue Energy Emergency Alerts (EEA) this summer to maintain system reliability.

Depending on the alert level, Texans may be asked to voluntarily conserve energy, or ERCOT may utilize other resources to balance the supply and demand of power on the grid.

These steps will help ERCOT to avoid rotating power outages. If rotating outages do occur, GP&L and other utilities across Texas will be mandated to shed load by turning off power to groups of customers for short periods. This will continue until ERCOT notifies utilities that the power supply is adequate and stable.

At GP&L, employees work around the clock to help support the grid, and are prepared to take action should ERCOT issue an alert.

Any updates will be posted below.