GP&L Updates Regarding COVID-19:

-Various City facilities, including the Duckworth Utility Services Building are closed. In-person payments can be made at the Utility Payment Drive-Thru (717 W. State St.) from 8 a.m. to 6 p.m. Other utility payment options are also available.

-The City of Garland is working with customers during these difficult times, and will not disconnect electric or water service for late or lack of utility bill payment. Be aware that scammers are especially active at this time. Learn about utility billing scams and COVID-related scams.

-Social distancing keeps customers and GP&L employees safe.

-Find more coronavirus (COVID-19) updates on the City of Garland home page. 

Service Reliability

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GP&L has excellent service reliability.

GP&L is a Reliable Public Power Provider, a national designation presented by the American Public Power Association to utilities that demonstrate proficiency in reliability, safety, workforce development and system improvement. Of the country’s more than 2,000 public power utilities, only 219 hold this title.

Supporting this recognition are GP&L’s reliability scores, which beat national averages. On average, GP&L reports .15 interruptions annually per customer and an outage duration of only 8 minutes. Nationally, these scores average .99 interruptions per customer and 60 minutes for length of outage.

GP&L employees work around the clock to ensure customers have the power they need. The utility is proactive in upgrading substations, constructing new electric lines, and maintaining existing lines.

GP&L Reliability Scores

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