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GP&L Updates Regarding COVID-19:

-Various City facilities, including the Duckworth Utility Services Building are closed. In-person payments can be made at the Utility Payment Drive-Thru (717 W. State St.) from 8 a.m. to 6 p.m. Other utility payment options are also available.

-The City of Garland is working with customers during these difficult times, and will not disconnect electric or water service for late or lack of utility bill payment. Be aware that scammers are especially active at this time. Learn about utility billing scams and COVID-related scams.

-Social distancing keeps customers and GP&L employees safe.

-Find more coronavirus (COVID-19) updates on the City of Garland home page. 

Power Restoration

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How GP&L Restores Power

When outages occur, our top priority is restoring electric service to all customers. Be assured that GP&L is working as quickly and safely as possible to get your power back on.

 

 GP&L follows standard utility industry practice for outage restoration:

outage restoration

  1. After crews assess the affected areas, repairs are made to equipment that brings electricity back on for the largest groups of customers. This includes repairing feeders that serve hundreds of customers and lateral lines that serve entire neighborhoods. If trees have fallen on these lines, tree crews are brought in to remove the vegetation before GP&L crews can begin rebuilding the line.
  2. Next, smaller groups of customers are brought online. An example of this is a cluster of homes served by the same transformer.
  3. Finally, service lines to individual homes are repaired.

Always report your power outage to GP&L. Call 972-205-3000, or text OUT to 972-205-4000.

We need to know the location of every home without power! Even if your neighbor has reported their power outage, their home may be on a different circuit than yours, or there may be damage to your home’s individual service line.