GP&L Updates Regarding COVID-19:

  • The City of Garland Utility Customer Service Department continues to work with customers who have fallen behind on their utility bills. Please be aware that termination notices have resumed and disconnects will begin the week of June 15. To avoid disruption of service, please contact Customer Service at 972-205-2671 or Please include your service address and account number in any correspondence. You can help your neighbors with their utility bills by contributing to Provide Aid in Dollars (PAID).
  • The Duckworth Utility Services Building is closed until further notice. In-person payments can be made at the Utility Payment Drive-Thru (717 W. State St.) from 8 a.m. to 6 p.m. Other utility payment options are also available.
  • Social distancing keeps customers and GP&L employees safe.
  • Find more coronavirus (COVID-19) updates on the City of Garland home page. 


Power Restoration

Press Enter to show all options, press Tab go to next option

How GP&L Restores Power

When outages occur, our top priority is restoring electric service to all customers. Be assured that GP&L is working as quickly and safely as possible to get your power back on.


 GP&L follows standard utility industry practice for outage restoration:

outage restoration

  1. After crews assess the affected areas, repairs are made to equipment that brings electricity back on for the largest groups of customers. This includes repairing feeders that serve hundreds of customers and lateral lines that serve entire neighborhoods. If trees have fallen on these lines, tree crews are brought in to remove the vegetation before GP&L crews can begin rebuilding the line.
  2. Next, smaller groups of customers are brought online. An example of this is a cluster of homes served by the same transformer.
  3. Finally, service lines to individual homes are repaired.

Always report your power outage to GP&L. Call 972-205-3000, or text OUT to 972-205-4000.

We need to know the location of every home without power! Even if your neighbor has reported their power outage, their home may be on a different circuit than yours, or there may be damage to your home’s individual service line.