GP&L Updates Regarding COVID-19:

-Various City facilities, including the Duckworth Utility Services Building are closed. In-person payments can be made at the Utility Payment Drive-Thru (717 W. State St.) from 8 a.m. to 6 p.m. Other utility payment options are also available.

-The City of Garland is working with customers during these difficult times, and will not disconnect electric or water service for late or lack of utility bill payment. Be aware that scammers are especially active at this time. Learn about utility billing scams and COVID-related scams.

-Social distancing keeps customers and GP&L employees safe.

-Find more coronavirus (COVID-19) updates on the City of Garland home page. 

Outage Text Reporting

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Two Ways to Text Your Outage:

  • If your cell phone number is already associated with your GP&L account, simply text OUT to 972-205-4000.


  • If you don't have a cell phone number associated with your GP&L account, OR if you have multiple accounts, text only the account number (including the dash) for the location that is experiencing the outage to 972-205-4000.

Two ways to update or add a cell phone number on
your account:

1) Log in to My Account.
Select the Customer Profile tab.

2) Call 972-205-2671
Monday through Friday,
8 a.m. to 5 p.m.

Outage text


After reporting your outage, you may receive a call back from GP&L if we need more information about the outage.

972-205-4000 is GP&L's dedicated outage text reporting number, so you can add this number as a contact in your phone for future use.

Remember, you can always call 972-205-3000 to report your outage over the phone.

Visit GP&L's Outage Center to view current outages, learn how to prepare for outages, and find other resources.