GP&L Updates Regarding COVID-19:

  • The City of Garland Utility Customer Service Department continues to work with customers who have fallen behind on their utility bills. Please be aware that termination notices have resumed and disconnects will begin the week of June 15. To avoid disruption of service, please contact Customer Service at 972-205-2671 or Please include your service address and account number in any correspondence. You can help your neighbors with their utility bills by contributing to Provide Aid in Dollars (PAID).
  • The Duckworth Utility Services Building is closed until further notice. In-person payments can be made at the Utility Payment Drive-Thru (717 W. State St.) from 8 a.m. to 6 p.m. Other utility payment options are also available.
  • Social distancing keeps customers and GP&L employees safe.
  • Find more coronavirus (COVID-19) updates on the City of Garland home page. 


How You Can Prepare for Outages

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We know reliable electric service is important to our customers, and we make every effort to prevent power outages. However, events beyond our control, such as severe weather conditions, can sometimes cause outages.

Here are some things you can do to prepare for an outage:

  • Be ready to report your power outage to GP&L. Call 972-205-3000, or text OUT to 972-205-4000. Learn more about GP&L's Outage Text Reporting. 
  • Protect your electronics from power surges with a surge protector or by unplugging them. Learn more about surge protection.
  • If uninterrupted power is essential to your home or business, consider having a backup source of power, such as a generator.
  • Register with CodeRed, the City of Garland’s telephone notification system. During an emergency or severe weather, CodeRed will provide a prerecorded message or text about the specific situation and any action that is necessary.
  • In case of extended outages or other emergencies, it is a good idea to have an emergency plan and a “go kit” with necessary supplies for all members of your household.

Life Support Customers

If you or someone in your home depends on electricity for medical equipment, it is important to have a backup plan in case of a power outage.

  • Have an alternate power source, such as a generator or battery backup.
  • Be familiar with how long your alternate power sources can provide power.
  • Have a backup plan to stay with a friend or relative if you lose power for an extended time.
  • Speak with your doctor about staying at a medical facility if you lose power for an extended time.