The City of Garland Utility Customer Service Department continues to work with customers who have fallen behind on their utility bills. Please be aware that termination notices have resumed and disconnects will begin the week of June 15. To avoid disruption of service, please contact Customer Service at 972-205-2671 or CustServ@GarlandTX.gov. Please include your service address and account number in any correspondence. You can help your neighbors with their utility bills by contributing to Provide Aid in Dollars (PAID).
The Duckworth Utility Services Building is closed until further notice. In-person payments can be made at the Utility Payment Drive-Thru (717 W. State St.) from 8 a.m. to 6 p.m. Other utility payment options are also available.
We know reliable electric service is important to our customers, and we make every effort to prevent power outages. However, events beyond our control, such as extreme weather conditions, can sometimes cause outages.
Here are some of the ways GP&L prepares for events that may cause outages:
GP&L has a troubleshooter on duty at all hours, ready to respond to power outage calls. A standby crew is also available around the clock and can be called in as needed.
When overnight storms or severe weather are forecasted, GP&L has additional crews on standby.
When significant outages do occur, GP&L calls in all crews, along with contractor crews when necessary.
As a member of the Texas Public Power Association, GP&L can call on other public utilities for assistance in case of widespread outages. GP&L also has mutual aid agreements with other local municipalities.