GP&L Updates Regarding COVID-19:

  • The City of Garland Utility Customer Service Department continues to work with customers who have fallen behind on their utility bills. Please be aware that termination notices have resumed and disconnects will begin the week of June 15. To avoid disruption of service, please contact Customer Service at 972-205-2671 or Please include your service address and account number in any correspondence. You can help your neighbors with their utility bills by contributing to Provide Aid in Dollars (PAID).
  • The Duckworth Utility Services Building is closed until further notice. In-person payments can be made at the Utility Payment Drive-Thru (717 W. State St.) from 8 a.m. to 6 p.m. Other utility payment options are also available.
  • Social distancing keeps customers and GP&L employees safe.
  • Find more coronavirus (COVID-19) updates on the City of Garland home page. 


GP&L Power Outage Map

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When outages occur, GP&L crews work to restore service as quickly as possible. This map shows current outages in the GP&L service area.

For the security of our customers, individual outages are not displayed, and the lightning bolt indicators are shown in the general area of the outages. Click on a lightning bolt for outage information in that area.


The map is refreshed every 10 minutes. You may need to refresh your computer screen periodically to see up-to-date information. Use a mouse, keyboard or fingertip on a touchscreen device to pan or zoom in and out on the map.


If you are without power and have not reported your outage to GP&L, please call 972-205-3000, or text OUT to 972-205-4000. Learn more about outage text reporting.


Open outage map in a new window if you are unable to view the map below.