GP&L Updates Regarding COVID-19:

  • The City of Garland Utility Customer Service Department continues to work with customers who have fallen behind on their utility bills. Please be aware that termination notices have resumed and disconnects will begin the week of June 15. To avoid disruption of service, please contact Customer Service at 972-205-2671 or Please include your service address and account number in any correspondence. You can help your neighbors with their utility bills by contributing to Provide Aid in Dollars (PAID).
  • The Duckworth Utility Services Building is closed until further notice. In-person payments can be made at the Utility Payment Drive-Thru (717 W. State St.) from 8 a.m. to 6 p.m. Other utility payment options are also available.
  • Social distancing keeps customers and GP&L employees safe.
  • Find more coronavirus (COVID-19) updates on the City of Garland home page. 


Generator Safety

Press Enter to show all options, press Tab go to next option

GeneratorA generator can be used to keep lights and appliances operating during a power outage, but generators can pose serious safety hazards. Please follow all safety instructions provided by the manufacturer and never use a portable generator indoors or in a garage. 

Additional Generator Safety Information:

  • Do not connect a generator directly to household wiring.
  • Connecting a generator directly to household wiring can create a backfeed, or power flowing from the house into GP&L's power lines. This is a severe hazard and endangers the lives of power line technicians (even if they are working far from your home).
  • The only safe way to connect a generator to a household circuit is through a double-pole double-throw transfer switch, which should be installed by a licensed electrician. Opening a main breaker to isolate household wiring from the utility's wires is dangerous and illegal.
  • The safest way to use a portable generator during an outage is to connect the generator directly to the load(s) being served. For example, you may wish to keep your refrigerator and a few lamps running.
  • Running an extension cord from the generator to the appliances you wish to operate is the safest and most effective method. Make sure the cord is an adequate size and is equipped with a three blade-grounding plug.
  • The generator should be rated to produce the amount of power necessary for the appliances selected. To calculate the size of generator you need add up the starting wattage of all the appliances you wish to operate at the same time.
  • Overloading your generator can cause damage to both the generator and the appliances.
  • Place your generator where its exhaust will be well ventilated and fumes won’t enter the house. A portable generator uses an internal combustion engine, which emits carbon monoxide, a toxic gas.