GP&L Updates Regarding COVID-19:

  • The City of Garland Utility Customer Service Department continues to work with customers who have fallen behind on their utility bills. Please be aware that termination notices have resumed and disconnects will begin the week of June 15. To avoid disruption of service, please contact Customer Service at 972-205-2671 or Please include your service address and account number in any correspondence. You can help your neighbors with their utility bills by contributing to Provide Aid in Dollars (PAID).
  • The Duckworth Utility Services Building is closed until further notice. In-person payments can be made at the Utility Payment Drive-Thru (717 W. State St.) from 8 a.m. to 6 p.m. Other utility payment options are also available.
  • Social distancing keeps customers and GP&L employees safe.
  • Find more coronavirus (COVID-19) updates on the City of Garland home page. 


Trees Near Power Lines

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treesGP&L must trim trees and other vegetation away from our power lines to provide safe and reliable electric service. Because of our proactive vegetation management program, GP&L customers experience fewer outages than most electric customers in the North Texas area.

To help manage our tree trimming program, GP&L employs contractors who use techniques established by the electric and tree care industries to meet federal standards for clearance from power lines while keeping trees healthy. In addition to tree trimming, GP&L may also manage vegetation in our rights-of-way by pruning, removing, or replacing trees, cutting brush, mowing and applying herbicides to prevent interruption of service. These guidelines are detailed in the ANSI A300 Standards for Tree Care Operations.

TreeLine_LOGOOur commitment to quality tree care has been recognized nationally by the Arbor Day Foundation, which has designated GP&L as a Tree Line USA Utility.

When to Call GP&L About Trees

  • If you see a tree touching a power line or smoking, don’t touch it! The power lines are energized and dangerous. Call 972-205-3000 to notify GP&L immediately.
  • Prune trees on your property before they get close to power lines. If branches are already near or touching power lines, don’t trim them yourself – call GP&L at 972-205-3488 to inspect the trees and lines.
  • If you want to trim or remove a tree that is close to or interfering with you service line (the electric wire that goes from the pole to your house), call us at 972-205-3488 at least 24 hours in advance to request a free temporary disconnect of your electric service.
  • If you or a hired contractor plans to remove a tree within 10 feet of a primary power line (not your home’s service line), call us at 972-205-3488 at least 24 hours in advance so that we can make the tree safe for the removal.

Choosing and Planting Trees

We encourage you to learn more about your property and avoid planting new vegetation in any rights of way or easements. Vegetation selection and planting are also important. 811 logo

Tree Debris After a Storm

Even with our proactive vegetation management program, high winds, heavy rain or ice can bring trees and branches onto GP&L’s electric lines and cause outages. Our vegetation contractors clear the toppled trees and limbs from the wires so that our line crews can restore power. To continue restoring electricity to more customers as quickly as possible, crews will not remove tree debris; it is the customer’s responsibility to remove the debris from the property.

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