The City of Garland Utility Customer Service Department continues to work with customers who have fallen behind on their utility bills. Please be aware that termination notices have resumed and disconnects will begin the week of June 15. To avoid disruption of service, please contact Customer Service at 972-205-2671 or CustServ@GarlandTX.gov. Please include your service address and account number in any correspondence. You can help your neighbors with their utility bills by contributing to Provide Aid in Dollars (PAID).
The Duckworth Utility Services Building is closed until further notice. In-person payments can be made at the Utility Payment Drive-Thru (717 W. State St.) from 8 a.m. to 6 p.m. Other utility payment options are also available.
Power surges often occur during thunderstorms and can overload or short out the electronics in your home. You can reduce the risk of power surge damage to your electronics by using proper point-of-use and whole-house surge protectors or by simply unplugging devices during a storm or power outage.
Before purchasing or installing a surge protection device, it’s important to research how to best meet your home’s needs.
Point-of-use surge protectors look similar to power strips, and are the most common type of surge protector. However, not all power strips offer surge protection, so read the product label. Surge protectors will wear out.
Whole-house or service entrance surge protectors can be installed on your main electrical panel or at the base of your electric meter. Whole-house surge protectors only offer protection from surges entering through your home’s electric lines, not through telephone lines or TV/satellite dish cable.