GP&L Updates Regarding COVID-19:

  • The City of Garland Utility Customer Service Department continues to work with customers who have fallen behind on their utility bills. Please be aware that termination notices have resumed and disconnects will begin the week of June 15. To avoid disruption of service, please contact Customer Service at 972-205-2671 or Please include your service address and account number in any correspondence. You can help your neighbors with their utility bills by contributing to Provide Aid in Dollars (PAID).
  • The Duckworth Utility Services Building is closed until further notice. In-person payments can be made at the Utility Payment Drive-Thru (717 W. State St.) from 8 a.m. to 6 p.m. Other utility payment options are also available.
  • Social distancing keeps customers and GP&L employees safe.
  • Find more coronavirus (COVID-19) updates on the City of Garland home page. 


Pipeline Safety

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Pipeline safety resizedPipelines are safe and efficient, and are the only feasible method for delivering the vast quantities of oil and natural gas energy products that we require each day. Close to two million miles of energy transportation pipelines cross the United States.

While pipelines have a good safety record relative to the tremendous volumes of products they carry, pipeline accidents can and sometimes do occur. For that reason, we urge everyone to become aware of pipelines in their communities, and to understand how to recognize and respond to pipeline emergencies and help prevent pipeline damage.

811 logo

If you need to dig or excavate, make sure you call 811 before you begin so that pipelines and other utilities can be marked.

To find out more about pipeline safety, please read Pipeline Safety is an Issue that Connects Us All. (Español: La seguridad de ductos es un tema que nos conecta a todos)

The National Pipeline Mapping System maps the location of pipelines. GP&L's pipeline is drawn in purple on the map of the area.

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