The City of Garland Utility Customer Service Department continues to work with customers who have fallen behind on their utility bills. Please be aware that termination notices have resumed and disconnects will begin the week of June 15. To avoid disruption of service, please contact Customer Service at 972-205-2671 or CustServ@GarlandTX.gov. Please include your service address and account number in any correspondence. You can help your neighbors with their utility bills by contributing to Provide Aid in Dollars (PAID).
The Duckworth Utility Services Building is closed until further notice. In-person payments can be made at the Utility Payment Drive-Thru (717 W. State St.) from 8 a.m. to 6 p.m. Other utility payment options are also available.
Because the meter base belongs to the homeowner, GP&L cannot make repairs or connect power to a damaged meter base. If your meter base has been damaged, you will need to take the following steps before GP&L can reconnect your electric service:
Hire a licensed electrician to make the repairs.
Obtain a permit for the electrical repair from the City of Garland Building Inspection Department at 800 Main St.
You or your electrician may obtain a new meter base from the City of Garland Warehouse at 1720 Commerce St. Please bring a copy of the permit.
Once repairs are complete, you or your electrician must contact Building Inspection at 972-205-2301 or 972-205-2303 to schedule an inspection.
Building Inspection will notify GP&L when work is complete (green tagged) and electric service can be reconnected.
For service after 5 p.m. or on weekends, call the GP&L emergency outage line at 972-205-3000.