GP&L Updates Regarding COVID-19:

-The City of Garland is working with customers during these difficult times. Although Customer Service is not currently disconnecting for non-payment, we anticipate resuming collection related activities on or about June 15. We strongly encourage customers to contact Utility Customer Service at 972-205-2671 or to discuss their situation. Please include your service address and account number in any correspondence. 

-The Duckworth Utility Services Building is closed until further notice. In-person payments can be made at the Utility Payment Drive-Thru (717 W. State St.) from 8 a.m. to 6 p.m. Other utility payment options are also available.

-Social distancing keeps customers and GP&L employees safe.

-Find more coronavirus (COVID-19) updates on the City of Garland home page. 


Outage Center

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Report a GP&L Power Outage 24/7:

Call 972-205-3000
New! Text OUT to 972-205-4000 -- Learn more.

Social distancing keeps GP&L customers & employees safe during COVID-19

Social distancing keeps you, your family and GP&L crews safe! If you call GP&L to fix a power outage at your home or business, or if you see crews working nearby, please stay inside. When necessary, GP&L dispatchers will give updates over the phone to the customer who reported the outage.

GP&L is committed to keeping employees safe and healthy, so we can continue providing you with reliable electric service.


GP&L Power Outage Map

New outage map

See GP&L’s current power outages. For the security of our customers, outages affecting small numbers of customers are not visible on the map.

How does GP&L’s automated phone system record my outage?

The automated system will ask for your account number, or the phone or driver’s license number associated with your account. When the account is identified, a service order will be automatically initiated within GP&L’s outage management system. This process is the quickest way to notify GP&L of a power outage.

Stay safe during outages!

Storms may bring down trees and power lines. Stay safe and stay away from any downed poles or power lines. If you see a downed pole or power line, call the police (911) and GP&L (972-205-3000) immediately. Learn more about electric safety.

storm restore