The City of Garland Utility Customer Service Department continues to work with customers who have fallen behind on their utility bills. Please be aware that termination notices have resumed and disconnects will begin the week of June 15. To avoid disruption of service, please contact Customer Service at 972-205-2671 or CustServ@GarlandTX.gov. Please include your service address and account number in any correspondence. You can help your neighbors with their utility bills by contributing to Provide Aid in Dollars (PAID).
The Duckworth Utility Services Building is closed until further notice. In-person payments can be made at the Utility Payment Drive-Thru (717 W. State St.) from 8 a.m. to 6 p.m. Other utility payment options are also available.
The Specifications for Electric Service (Blue Book) (PDF) acquaints electric customers or customers’ representatives with the general character of electric service supplied by GP&L, and serves as a guide to architects, builders, electrical contractors and engineers in the planning of electrical installations.
If you have any questions relating to the Specifications for Electric Service, call 972-205-2967.
Requirements for Solar Generation Installation
All customers planning to install photovoltaic panels must meet GP&L's Installation Requirements.This helps ensure the safety of the linemen who work on our electric system.
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