GP&L Updates Regarding COVID-19:

-The City of Garland is working with customers during these difficult times. Although Customer Service is not currently disconnecting for non-payment, we anticipate resuming collection related activities on or about June 15. We strongly encourage customers to contact Utility Customer Service at 972-205-2671 or to discuss their situation. Please include your service address and account number in any correspondence. 

-The Duckworth Utility Services Building is closed until further notice. In-person payments can be made at the Utility Payment Drive-Thru (717 W. State St.) from 8 a.m. to 6 p.m. Other utility payment options are also available.

-Social distancing keeps customers and GP&L employees safe.

-Find more coronavirus (COVID-19) updates on the City of Garland home page. 


Contact Us

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Emergency Power Outage 

  • Call 972-205-3000
  • Text OUT to 972-205-4000. Learn More.

Customer Service

  • 972-205-2671 or – Customer service, billing, payment, starting or stopping service, re-connection, energy conservation questions or other issues


DuckworthCharles E. Duckworth Utility Services Building
(Walk-in payments and account assistance)

217 N. 5th St., Garland, TX
8 a.m. to 5 p.m., Monday – Friday



Drive thruUtility Payment Drive Thru & Drop Box
717 W. State St., Garland, TX 
8 a.m. to 6 p.m., Monday – Friday




Electric Services

  • Line Location – Call Texas811 by dialing 811
  • EnergySaver Program – 972-205-2929
  • Energy Audit – 972-205-2671
  • Streetlight or Guard Light Installation – 972-205-3506
  • Streetlight or Guard Light Repair – 972-205-3483
  • Trees Near Power Lines – 972-205-3488
  • Safety Demonstration – 972-205-3466

For other inquiries to GP&L, contact us at or 972-205-2650.