Emergency Power Outage 

• Call 972-205-3000 or 833-403-2106
• Text OUT to 972-205-4000. Learn More.
• Update or confirm your account phone number for easy outage reporting.

Customer Service

• 972-205-2671 or custserv@GarlandTx.gov – Customer service, billing, payment, starting or stopping service, re-connection, energy conservation questions or other issues
• Online service request 

Locations

Charles E. Duckworth Utility Services Building
(Walk-in payments and account assistance)
217 N. 5^th St., Garland, TX
8 a.m. to 5 p.m., Monday – Friday

Utility Payment Drive Thru & Drop Box
717 W. State St., Garland, TX 
8 a.m. to 6 p.m., Monday – Friday

Electric Services

• Line Location – Call Texas811 by dialing 811
• EnergySaver Program – 972-205-2929
• Energy Audit – 972-205-2671
• Streetlight or Guard Light Installation – 972-205-3506
• Streetlight or Guard Light Repair – 972-205-3483
• Trees Near Power Lines – 972-205-3488
• Electric Service Request - Inquire about GP&L electric service issues

For other inquiries to GP&L, contact us at info@gpltexas.org or 972-205-2650.