GP&L Updates Regarding COVID-19:

  • The City of Garland Utility Customer Service Department continues to work with customers who have fallen behind on their utility bills. Please be aware that termination notices have resumed and disconnects will begin the week of June 15. To avoid disruption of service, please contact Customer Service at 972-205-2671 or Please include your service address and account number in any correspondence. You can help your neighbors with their utility bills by contributing to Provide Aid in Dollars (PAID).
  • The Duckworth Utility Services Building is closed until further notice. In-person payments can be made at the Utility Payment Drive-Thru (717 W. State St.) from 8 a.m. to 6 p.m. Other utility payment options are also available.
  • Social distancing keeps customers and GP&L employees safe.
  • Find more coronavirus (COVID-19) updates on the City of Garland home page. 


Online Service Request

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Use these online forms to request utility services.

We will review your request and respond to you during our normal business hours of 8 a.m. - 5 p.m. Monday - Friday.

Residential New Service Request - Apply for NEW residential utility services only.

Request for Disconnection of Service - Close your residential utility account.

Request for Transfer of Service - Transfer your residential utility account to a new location in Garland.

Customer Service Request - Inquire about utility customer service and billing issues.

Electric Service Request - Inquire about GP&L electric service issues.