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GP&L Updates Regarding COVID-19:

-Various City facilities, including the Duckworth Utility Services Building are closed. In-person payments can be made at the Utility Payment Drive-Thru (717 W. State St.) from 8 a.m. to 6 p.m. Other utility payment options are also available.

-The City of Garland is working with customers during these difficult times, and will not disconnect electric or water service for late or lack of utility bill payment. Be aware that scammers are especially active at this time. Learn about utility billing scams and COVID-related scams.

-Social distancing keeps customers and GP&L employees safe.

-Find more coronavirus (COVID-19) updates on the City of Garland home page. 

Online Service Request

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Use these online forms to request utility services.

We will review your request and respond to you during our normal business hours of 8 a.m. - 5 p.m. Monday - Friday.

Residential New Service Request - Apply for NEW residential utility services only.

Request for Disconnection of Service - Close your residential utility account.

Request for Transfer of Service - Transfer your residential utility account to a new location in Garland.

Customer Service Request - Inquire about utility customer service and billing issues.

Electric Service Request - Inquire about GP&L electric service issues.