The City of Garland Utility Customer Service Department continues to work with customers who have fallen behind on their utility bills. Please be aware that termination notices have resumed and disconnects will begin the week of June 15. To avoid disruption of service, please contact Customer Service at 972-205-2671 or CustServ@GarlandTX.gov. Please include your service address and account number in any correspondence. You can help your neighbors with their utility bills by contributing to Provide Aid in Dollars (PAID).
The Duckworth Utility Services Building is closed until further notice. In-person payments can be made at the Utility Payment Drive-Thru (717 W. State St.) from 8 a.m. to 6 p.m. Other utility payment options are also available.
Green Choice is GP&L's 100% renewable energy plan.
GP&L Customers can support a clean environment by selecting this option, which provides energy from Texas wind and solar resources.
Green Choice only costs a penny more per kWh than GP&L's regular rate. For a customer using an average of 1300 kWh per month, this option will cost an additional $13 per month. A minimum 12-month commitment is required.
Enroll by completing the form below or calling 972-205-2671.
If you wish to cancel your Green Choice selection after the initial 12-month period, email EnergyAdvisor@gpltexas.org or call 972-205-2671.
Green Choice FAQs
Who can sign up for Green Choice?
GP&L’s residential and business customers in Garland may sign up for Green Choice 100% Texas renewable wind and solar energy.
How do I sign up for Green Choice?
Enroll online at gpltexas.org/GreenChoice or call 972-205-2671.
How much does Green Choice cost?
GP&L’s 100% renewable energy option costs a penny more per kWh than the regular electric rate. For a customer using an average of 1300 kWh per month, the additional cost would be $13 per month.
Where does the power for Green Choice come from?
GP&L has entered into power purchase agreements with energy producers whose wind and solar generation facilities are located across Texas.
If I select Green Choice, does it mean that the electricity that comes to my home or business is wind and solar energy?
Because the ERCOT electricity grid is sustained by a variety of power resources, the electricity that actually arrives at your home or business is a blend of the power available on the grid at any given time. GP&L ensures that annual renewable wind and solar energy delivered to the grid from GP&L’s renewable power purchase agreements is sufficient to fully offset the amount of electricity used annually by Green Choice customers.
I want to be “green.” Should I select Green Choice or a rooftop solar installation?
Rooftop solar installations can be an expensive investment, taking years to recover upfront costs. By selecting Green Choice, you can easily have your electricity needs met with 100% Texas renewable energy from wind and solar for a penny more than GP&L’s regular rate. For a customer using an average of 1300 kWh per month, the additional cost would only be $13 per month.
If I am on the Green Choice plan for 12 months, do I need to sign up for it again when the 12 months is up?
Your selection of Green Choice 100% renewable energy will continue automatically, unless you contact GP&L to cancel the plan and return to the regular electric rate.
How do I cancel Green Choice?
Any time after the initial 12-month term, you may email EnergyAdvisor@gpltexas.org or call 972-205-2671 to cancel Green Choice and return to the regular GP&L electric rate.
Why does Green Choice cost more than GP&L's standard rate?
Currently, the delivered price for contracted renewable resources exceeds GP&L's blended rate for all power resources by 1 cent/kWh.