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GP&L Updates Regarding COVID-19:

  • The City of Garland Utility Customer Service Department continues to work with customers who have fallen behind on their utility bills. Please be aware that termination notices have resumed and disconnects will begin the week of June 15. To avoid disruption of service, please contact Customer Service at 972-205-2671 or CustServ@GarlandTX.gov. Please include your service address and account number in any correspondence. You can help your neighbors with their utility bills by contributing to Provide Aid in Dollars (PAID).
  • The Duckworth Utility Services Building is closed until further notice. In-person payments can be made at the Utility Payment Drive-Thru (717 W. State St.) from 8 a.m. to 6 p.m. Other utility payment options are also available.
  • Social distancing keeps customers and GP&L employees safe.
  • Find more coronavirus (COVID-19) updates on the City of Garland home page. 

 

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Garland Working With Utility Customers During COVID-19

Post Date:03/20/2020 9:18 a.m.

The City of Garland will work with customers during these difficult times, and will not disconnect electric or water service for late or lack of utility bill payment. Customers should contact Utility Customer Service at 972-205-2671 or CustServ@GarlandTX.gov to discuss their situation. Please include your service address and account number in any correspondence.

Reminder: Duckworth Utility Services Building (217 N. Fifth Street) is closed as of Tuesday, March 16 through Saturday, May 9, 2020. 

Utility and Tax payments will be accepted via the Drive Thru Payment Center at 717 W. State St. (at W. State Street & N. Glenbrook Drive), 8 a.m. to 6 p.m. Other utility payment options are also available.

Utility Payment Drive Thru