You may pay your utility bill at one of our Downtown Garland Customer Service locations, or you can pay at one of our Authorized Payment Locations. See the notice below for changes in the Authorized Payment Locations.
Charles E. Duckworth Utility Services Building
Walk-in payments can be made at 217 N. Fifth St. Cashier windows are open from 8 a.m. until 5 p.m. Monday - Friday. Cash, check or money order payments are accepted.
Garland Utility Payment Drive Through
Drive-Thru & Drop Box payments can be made at 717 W. State St. Drive Thru hours are 7 a.m. – 6 p.m. Monday – Friday. A Drop Box is located in the far left lane of the Drive Thru. Cash, check or money order payments are accepted at the Drive Thru. Pay with check or money order only at the Drop Box.
Authorized Payment Locations Near You
City of Garland Utilities partners with Western Union to provide Authorized Payment Locations near where you live and work. Utility bill payments are processed electronically and credited to your account within minutes.
When you make your first City of Garland utility bill payment at an Authorized Western Union location, you will be asked to complete a form to ensure your payment is routed correctly to your account.
Each time you pay at an Authorized Payment Location:
- Use "City of Garland Utilities" as the Company name.
- Use the Last Name and Account Number which are printed on your utility bill.
- Bring your bill with you.
- Make your payment with cash only.
- You will pay a $1.50 convenience fee.
- The store clerk will receive your funds and enter the payment information. Payment posts to your account within minutes.
- You will receive a validated payment receipt as proof of payment. Keep this receipt for your records.
For questions related to Authorized Payment Locations, please call 972-205-2671.
Important: Payment at locations that are not "Authorized" may take several days to reach City of Garland Utilities or may not reach us at all. To ensure your payment is received within minutes, use an Authorized Western Union Payment Location.