Customer Service FAQs

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Expand/Contract Questions and Answers

  • Can I pay my City of Garland utility bill online or by phone?

  • What kind of payments can I make online or by phone?

  • Can I use a prepaid debit card to pay online or over the phone?

  • Is there a fee associated with making credit card, ATM, debit card or ACH payments?

  • Why is there a fee associated with these payments?

  • I am a Residential customer. What do I do if my bill is $700 and the maximum transaction amount is $600?

  • I am a Commercial customer. What do I do if my bill is $3,000 and the maximum transaction amount is $2,500?

  • Do I have any other payment options?

  • Can I make credit card, ATM/debit card or ACH payments at the Customer Service office or Drive Thru?

  • What if my utility service has been disconnected and I pay online or by phone using the Western Union Speedpay service?

  • What if I have a problem when I’m paying my utility bill online or over the phone?

  • What if my credit card has expired?

  • Is your credit and debit card process Payment Card Industry (PCI) compliant?

  • Can I view my current or previous utility bills online?

  • Can you draft my City of Garland utility payment from my bank account each month?

  • Can I pay my utility bill at a location other than Downtown Garland?

  • What do I do if I can't pay all of my City of Garland utility bill and need to make payment arrangements?

  • I am having financial difficulties and can’t pay my utility bill. Is payment assistance available?

  • What do I do if my services are disconnected for non-payment and it's after 5 p.m.?

  • Can I apply for or cancel City of Garland utility services by telephone, or do I have to come into your office?

  • How much is the deposit for utility services? Do I have to put down a separate deposit for electric, water and trash pick-up?

  • I don't think my City of Garland utility bill is correct. Can I get someone to come out and re-read my meters?

  • I'm moving to another city. Can I get a Letter of Credit sent to my new utility company?

  • I have a new meter, and I think it is one of those that can be read remotely instead of by a meter reader. What does this mean?

  • Can I view utility bill inserts online?