Show/Hide

Garland Utility Customers Report Phone Scams

Several City of Garland commercial utility customers have received phone calls from scammers threatening utility disconnection and attempting to collect payment.

 

Read More

Customer Service FAQs

Print
Press Enter to show all options, press Tab go to next option

Expand/Contract Questions and Answers

  • Can I pay my City of Garland utility bill online or by phone?

  • What kind of payments can I make online or by phone?

  • Can I use a prepaid debit card to pay online or over the phone?

  • Is there a fee associated with making credit card, ATM, debit card or ACH payments?

  • Why is there a fee associated with these payments?

  • I am a Residential customer. What do I do if my bill is $700 and the maximum transaction amount is $600?

  • I am a Commercial customer. What do I do if my bill is $3,000 and the maximum transaction amount is $2,500?

  • Do I have any other payment options?

  • Can I make credit card, ATM/debit card or ACH payments at the Customer Service office or Drive Thru?

  • What if my utility service has been disconnected and I pay online or by phone using the Western Union Speedpay service?

  • What if I have a problem when I’m paying my utility bill online or over the phone?

  • What if my credit card has expired?

  • Is your credit and debit card process Payment Card Industry (PCI) compliant?

  • Can I view my current or previous utility bills online?

  • Can you draft my City of Garland utility payment from my bank account each month?

  • Can I pay my utility bill at a location other than Downtown Garland?

  • What do I do if I can't pay all of my City of Garland utility bill and need to make payment arrangements?

  • I am having financial difficulties and can’t pay my utility bill. Is payment assistance available?

  • What do I do if my services are disconnected for non-payment and it's after 5 p.m.?

  • Can I apply for or cancel City of Garland utility services by telephone, or do I have to come into your office?

  • How much is the deposit for utility services? Do I have to put down a separate deposit for electric, water and trash pick-up?

  • I don't think my City of Garland utility bill is correct. Can I get someone to come out and re-read my meters?

  • I'm moving to another city. Can I get a Letter of Credit sent to my new utility company?

  • I have a new meter, and I think it is one of those that can be read remotely instead of by a meter reader. What does this mean?

  • Can I view utility bill inserts online?