Can I pay my City of Garland utility bill online or by phone?
Yes, you can Pay Online, or call 972-205-2671 and press 2. Your payment will be processed by Western Union Speedpay.
You can make payments 24 hours a day, seven days a week. Your payment will be posted to your account within one (1) business day. Write down or print out the confirmation number you receive as a verification of the process.
What kind of payments can I make online or by phone?
Using the Western Union Speedpay service, you can choose from several ways to make payments:
Visa, MasterCard, Discover and American Express credit cards
ATM or debit cards issued by banks, with the STAR, PULSE, NYCE or ACCEL logo
ACH (electronic) payments from your checking, savings or money market accounts
Can I use a prepaid debit card to pay online or over the phone?
No, the Western Union Speedpay service does not support prepaid debit cards as a method of payment. Please use a regular debit or credit card instead.
Is there a fee associated with making credit card, ATM, debit card or ACH payments?
Yes. In December 2009, Western Union Speedpay became the payment processor for these services, and they charge a convenience fee for each transaction.
Western Union Speedpay Convenience Fee Schedule:
Residential Customers – $2.95 for each payment transaction up to $600
Commercial Customers – $15.95 for each payment transaction up to $2,500
Why is there a fee associated with these payments?
With the transition to Western Union Speedpay, customers who choose to use their service will incur a convenience fee for each payment transaction. The City of Garland does not receive any revenue from this fee.
I am a Residential customer. What do I do if my bill is $700 and the maximum transaction amount is $600?
You will need to make two (2) payment transactions. The first payment will be $600, and the second payment $100. There will be a separate convenience fee of $2.95 for each transaction.
I am a Commercial customer. What do I do if my bill is $3,000 and the maximum transaction amount is $2,500?
You will need to make two (2) payment transactions. The first payment will be $2,500, and the second payment $500. There will be a separate convenience fee of $15.95 for each transaction.
Do I have any other payment options?
Yes. You have several other payment options. They include:
Mail – Pay using the return envelope provided with the bill. Address: Customer Service Payment Center, P.O. Box 461508, Garland, TX 75046-1508.
PC Banking – Utilize your bank’s online bill payment services
Automatic Bank Draft – Set your account up to be paid automatically with a draft from your bank account each month
Payment Locations – Pay at the Utility Payments counter at the Charles E. Duckworth Utility Services Building at 217 N. Fifth St., or at one of our Authorized Payment Locations.
Drive-Thru Service – Pay at the Garland Utility Payment Drive Thru located at 717 W. State St.
Drop Box – Pay after hours at the Drop Box located in the far left lane of the Garland Utility Payment Drive Thru located at 717 W. State St.
Can I make credit card, ATM/debit card or ACH payments at the Customer Service office or Drive Thru?
We no longer accept these types of payments at the payment counter or drive thru window. However, there is a dedicated phone line to Western Union Speedpay in the Customer Service lobby at 217 N. 5th St. where you could make these types of payments by phone.
What if my utility service has been disconnected and I pay online or by phone using the Western Union Speedpay service?
After making your payment, call Customer Service at 972-205-2671 (8 a.m. – 7 p.m. Monday – Friday and 9 a.m. – 12 p.m. Saturday), and provide the confirmation number you received to the Customer Service Representative to arrange reconnection of your utility service.
What if I have a problem when I’m paying my utility bill online or over the phone?
On the Payment Entry screen, you will receive a message that one of your payment accounts is not available. Follow the instructions to edit the card’s expiration date on the Manage Payment Accounts page. If you continue to have problems, call Customer Service at 972-205-2671 or e-mail firstname.lastname@example.org.
Is your credit and debit card process Payment Card Industry (PCI) compliant?
Yes, Western Union Speedpay is PCI Compliant. The online and IVR credit and debit card process satisfies the security requirements as outlined by the Payment Card Industry (PCI). The PCI requires banks, online merchants and member service providers (MSPs) to protect cardholder information by adhering to a set of security standards. The PCI security standards include MasterCard's Site Data Protection (SDP) program and Visa's Cardholder Information Security Program (CISP).
Can I view my current or previous utility bills online?
Yes. With Utility Account Management, you can view your bills as well as your consumption history. You can also make edits to your customer profile.
Can you draft my City of Garland utility payment from my bank account each month?
Yes. Enroll or find out more about how Automatic Bank Draft can save you time and money by doing the work of paying your monthly utility bill on time for you.
Can I pay my utility bill at a location other than Downtown Garland?
Yes. There are payment locations near where you live and work. Click to see a list of Authorized Payment Locations. Payments are credited to accounts the next business day. Keep your receipt as proof of payment.
What do I do if I can't pay all of my City of Garland utility bill and need to make payment arrangements?
Call Customer Service at 972-205-2671 and speak with an experienced representative who is there to help you.
I am having financial difficulties and can’t pay my utility bill. Is payment assistance available?
If you are experiencing a temporary hardship in paying your utility bill, we can help with our City of Garland Customer Assistance Program (CAP). CAP is a partnership of the City and two local service agencies to help during times of temporary hardship. The funds are administered and distributed to qualified citizens by these agencies. If you qualify for assistance, help can be obtained by contacting these agencies directly:
Friendship House – 620 Ave. B, Garland, 972-272-1010
Salvation Army – 451 W. Ave. D, Garland, 972-272-4531
What do I do if my services are disconnected for non-payment and it's after 5 p.m.?
Call our Utility Reconnect Service at 972-205-2671 and a representative will be able to answer your questions about having your services restored. After hours Utility Reconnect Service is available 5 p.m. to 7 p.m. Monday through Thursday and 5 - 6:30 p.m. Friday. The office is closed Saturday and Sunday.
Can I apply for or cancel City of Garland utility services by telephone, or do I have to come into your office?
Residential customers may apply for or cancel utility services by calling 972-205-2671 or coming to the Customer Service office at 217 N. Fifth Street. You can also apply for service online, and you will receive a follow-up call to confirm the details and connection date.
Commercial customers must apply in person at the Customer Service office at 217 N. 5th St. To cancel service, call 972-205-2671 or come by 217 N. Fifth St.
How much is the deposit for utility services? Do I have to put down a separate deposit for electric, water and trash pick-up?
If you live in an area serviced by Garland Power & Light (GP&L) the deposit for electric service is $200, which includes water and solid waste services. All areas of Garland are serviced by the City of Garland for water. The deposit for water-only accounts is $75, which includes solid waste services. Deposit can be paid in full when service is requested or with the first month's billing statement.
We will accept a Letter of Credit from your previous electric, water or natural gas utility provider in lieu of a deposit if you have no more than one late payment in the most recent 12-month period. You can call 972-205-2671 for more information. The City of Garland does not provide natural gas service.
I don't think my City of Garland utility bill is correct. Can I get someone to come out and re-read my meters?
Absolutely! We can send someone out to re-read your utility meters. If the meter readings show to be correct, you might want to read our Conservation Tips or arrange for a free Energy Audit in an effort to save on electricity and water usage.
I'm moving to another city. Can I get a Letter of Credit sent to my new utility company?
Yes. If you furnish us the address or fax number we can send the Letter of Credit directly to your new utility provider. Or, if you prefer, we can send the Letter of Credit to you or you can pick it up at our office at 217 N. Fifth St. Call 972-205-2671 to request your Letter of Credit.
I have a new meter, and I think it is one of those that can be read remotely instead of by a meter reader. What does this mean?
GP&L is installing new automated meters throughout its service territory beginning in June 2006 and continuing until all meters are replaced. Click to find out more about Automated Meter Reading.