Contact Customer Service

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Customer Service can be reached at the following main numbers:

  • Customer Service – 972-205-2671 (8 a.m. to 5 p.m., Monday - Friday) or email custserv@gpltexas.org
  • Utility Reconnect Services After Hours – 972-205-2671 (5 to 7 p.m. Monday -Thursday, 5 to 6:30 p.m. Friday)
  • Emergency Power Outage – 972-205-3000 (24 Hours)
  • Emergency Water Shutoff – 972-205-3210 (24 Hours)

Services and Contact Information

  • New, Transfer, Stop Service – 972-205-2671
  • Billing Questions – 972-205-2671
  • Credit Questions – 972-205-2671
  • Payments by Phone – 972-205-2671
  • Letters of Credit – 972-205-2671
  • Budget Billing Program – 972-205-2671
  • Automatic Bank Draft Program – 972-205-2671
  • Energy Audits – 972-205-2671
  • Conservation Questions – 972-205-2671
  • Reporting Energy Theft – 972-205-2635
  • In-Person Bill Payment – 217 N. Fifth St., Garland, Texas, 8 a.m. to 5 p.m., Monday - Friday
  • Drive-Thru Payment – 717 W. State St., Garland, Texas, 7 a.m. to 6 p.m., Monday - Friday

Other Electric Services Provided by Garland Power & Light

  • Line Location – Call Texas811 by dialing 811
  • EnergySaver Program – 972-205-2929
  • Energy Audit – 972-205-2671
  • Street Light or Guard Light Installation – 972-205-3506
  • Street Light or Guard Light Repair – 972-205-3483
  • Trees Near Power Lines – 972-205-3488
  • Safety Demonstration – 972-205-3466

For other Electric Service inquiries, e-mail info@gpltexas.org or call 972-205-2650

Water Service inquiries

City of Garland website