E-Bill Frequently Asked Questions

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Expand/Contract Questions and Answers

  • How will I know if I am signed up on E-Bill?

  • Will I still receive a paper bill via regular mail?

  • Can I still have a paper copy of my utility bill for my records?

  • Is there a fee for the E-Bill service?

  • I think I should have received my E-Bill by now, but I haven't. What should I do?

  • What is my password to open the attached PDF file containing my E-Bill?

  • What happens if I am late in paying my bill? Will I receive the past due notice by email?

  • What if I want to stop receiving my utility bill as an E-Bill and start receiving paper statements by mail again?

  • How can I pay my E-Bill?

  • Can I still view utility bill inserts if I am receiving E-Bill?