You will receive a confirmation email after your request has been processed. Then, your next utility bill will be sent as an E-Bill with a "From" address of noreply@garlandtx.gov.
Will I still receive a paper bill via regular mail?
No. You will only receive an E-Bill delivered to you in an email.
Can I still have a paper copy of my utility bill for my records?
You can print a copy of your E-Bill after opening the password-protected file attached to the email.
Is there a fee for the E-Bill service?
No. E-Bill is free.
I think I should have received my E-Bill by now, but I haven't. What should I do?
You should receive your E-Bill around the same date that you received your paper bill each month. If you do not, please check your Spam box for an email with a "From" address of noreply@garlandtx.gov. because it could be in there. If it is there, add the email's "From" address to your Contacts list so that the E-Bill will arrive in your In-box in the future. If you still do not see your E-Bill, please contact Customer Service at custserv@gpltexas.org or 972-205-2671.
What is my password to open the attached PDF file containing my E-Bill?
Your password is your zip code.
What happens if I am late in paying my bill? Will I receive the past due notice by email?
No. You will receive past due notices by phone or by regular mail.
What if I want to stop receiving my utility bill as an E-Bill and start receiving paper statements by mail again?
Please contact Customer Service at custserv@gpltexas.org or 972-205-2671 and request to be switched back to paper billing by mail.
How can I pay my E-Bill?
You may use any of the utility bill payment methods/locations offered by the City of Garland. These include PC banking (paying from your bank's website), credit or debit card payment over the phone or online, authorized payment locations, automatic bank draft, mail, in-person at the payment counter, the drive thru or the drop box. Learn more
Can I still view utility bill inserts if I am receiving E-Bill?
Yes, you can click the "Click here to view monthly announcements (inserts) from the City of Garland" link in your E-Bill, or can you view utility bill inserts here.
